HelpSU Support

HelpSU is Stanford’s central online help request facility. Use HelpSU to ask questions about computing and a variety of other topics. To create a HepSU request, click on the ‘Have a SUNet ID’ tab and then navigate the request type pull-down menus on the HelpSU form to request assistance with a complete list of serviceable categories. There is no dedicated computer tech person for the Communication Department. To reach the IT department via phone, call 5-HELP (5-4357).


To call someone off campus from a campus phone, press 9 to access an outside line. On campus, dial the last five digits of the extension number. To report serious emergencies or critical incidents, dial 9 + 911 or contact the Stanford Police and Public Safety office directly at 650.329.2413.


Dedicated phone line user: You will be provided voicemail service with basic answering machine capability for your designated, Stanford-based phone number. An online guide includes instructions for setting up your mailbox and utilizing its many convenient features.

Shared phone line: the voicemail will be set up with a standard message recommending that callers reach you by your individual email address or by your cell phone.


Detailed instructions on how to register your wireless system or device for the Stanford Network are available on this website. Should you require wired access or run into technical problems with access and connectivity, please submit a HelpSU. If you have a guest on official university business, you may request a temporary wireless guest account from Katrin.

Email List Service

IT Services provides email distribution services that allow you to set up a mailing list addressed as Lists are requested and managed via the Stanford Mailman website. Your Stanford email address will be added to the department’s list for the duration that you are teaching. This is where official COMM announcements, departmental, and university notices are circulated. Journalism instructors will also be added to the department’s journalism email list.